Terms and Conditions
In the following terms and conditions set out by Sligo Surf Experience, 'you' refers to the person making the booking or the Party Leader and 'we', 'our' or 'us' or 'the surf school' refers to Sligo Surf Experience. The term 'surf lesson' covers all surf experiences offered by Sligo Surf Experience: group lessons, private lessons, bodyboarding lessons and surf camps.
By visiting our website and purchasing a product from us, you engage in our 'service' and agree to be bound by the following conditions. Please read these terms carefully.
1.1 Booking a Surf Lesson
When you book a surf lesson online via our website or a surf booking is confirmed by us either verbally, in writing, via email or on the phone a contract is made between you, the party leader, and Sligo Surf Experience.
When booking over the phone the contract is a verbal contract. In the case of late telephone bookings and/or walk-in bookings when written or e-mail confirmation is not possible then the agreement is also verbal contract. When you make a confirmed booking with us this implies you have read and agree with the terms and conditions set out below. Exceptions to these terms and conditions cannot be made for any reason. The person making the booking accepts responsibility for payment by everyone on the booking for their surf lesson. It is their responsibility to ensure that all other persons on the booking read the terms and conditions below and that they are aware of the booking details (times, dates et cetera). All participants must complete a surf lesson sign in sheet before they will be allowed to take part in any surf lessons.
Sligo Surf Experience does not accept any liability caused through failure to complete the surf sign in sheet. All participants must make Sligo Surf Experience aware of any medical conditions, illnesses (for example, asthma, epilepsy), disability, any phobia, allergies or medication you are taking or any injuries you have sustained prior to each lesson. Parents or guardians must sign for surf lesson participants who are under 16 years of age. Where applicable, in certain groups a group leader/guardian can sign for a minor participant. For example, a school teacher can sign on behalf of a group from that school, a Scout Leader can sign on behalf of a group from that Scouting Organisation et cetera. We do not accept any responsibility for a leader/guardian who has failed to get participation forms signed for their group.
1.2 Payment Policy
The person who makes a group booking is the party leader and is responsibility for payment for everyone listed on the booking. The party leader is responsible for ensuring that all other persons listed in the booking are aware of the terms and conditions. To fully secure a booking, full payment can be made at the time of booking using our online payment system using a credit/debit card. If preferred, payment by PayPal, Revolut, cheque or bank transfer is also possible. Otherwise, without putting a deposit on your surf lesson, all surf lessons are booked on a first come first surf basis. Sligo Surf Experience reserves the right to cancel a person's place if full payment is not received prior to the surf lesson.
All surf lessons prices are subject to change without advance notice, however, once you have made your booking and paid for a surf lesson the price will not normally be subject to any changes
1.4 Gift Vouchers
All Sligo Surf Experience gift vouchers are valid for five years from the date of issue and must be used within this time to be valid. Once gift vouchers have been purchased no refund will be offered. However, gift vouchers are transferable to other people if the original recipient if unable to participate in the surf lesson.
1.5 Depositson Group Bookings
In addition to making full payment for your surf lesson upon confirming booking, you can also secure your booking for your group by making a deposit.
Groups larger than 6 pax require a €60 deposit
Groups larger than 10 pax require a €100 deposit
Groups larger than 14 pax require a €140 deposit
Groups larger than 20 pax require a €200 deposit
Deposits are non-refundable. Placing a deposit on surf lesson means you are making a legally binding contract to purchase the surf lesson. If you change your mind you have broken the contract and forfeited your deposit.
Our peak season means the months July and August. Off peak season means the months of April, May, September, October. Winter season means the months November, December, January, February, March.
1.7 Changing your Booking
Sligo Surf Experience will make every effort to arrange any changes requested after the booking has been confirmed. All changes are subject to the date of the surf lesson, the availability of surf lessons on the date of the original surf lesson booking, the availability on the preferred date, the tides and surf conditions on the preferred date/time and the availability of surf instructors.
Any cancellations or amendments to your booking must be made via email to Sligo Surf Experience and will only be accepted from the date they are received by us.
If the group number increases from the original booking number, every effort will be made to accommodate the new group number, however, the date/time of the surf lesson, the availability and demand for surf lessons on the date and the availability of surf instructor(s) will be the deciding factor. At times, it may be necessary to split a group in two and run back to back lessons according to group size, tide/weather/surf conditions, instructor availability et cetera.
In the case where your group size drops in numbers from the original booking, we must receive notification of this in due time in writing or via email.
During peak season (July and August), if the changes to your booking are made less than seven days prior to the start date of the surf lesson no refund will be given and you will be responsible for paying the balance on the original booking.
In off-peak season (April, May, September and October), if the changes to your booking are made less than 48 hours prior to the start date of the surf lesson no refund will be given and you will be responsible for paying the balance on the original booking.
In winter season (November through March), if the changes to your booking are made less than 24 hours prior to the start date of the surf lesson no refund will be given and you will be responsible for paying the balance on the original booking.
The Sligo Surf Experience manager has the final say in all questions of surf lesson availability, surf lesson group size, the time and date of surf lesson and any requested changed to the number of people booked on a particular surf lesson.
In exceptional and extenuating circumstances we may waiver the above. i.e. In cases of bereavements, serious illness.
2 Refunds and Cancellation Charges
No refund will be offered due to rain on the day of a surf lesson. No refund will be offered to any surfing participant who wants to stop surfing before the maximum surf lesson time of 2.5 hours.
2.2 Refund Due to Customer Cancellations
Refunds due to customer cancellations during peak season are as follows:
If you notify us of your cancellation in writing via email at least two weeks prior to the date of the surf lesson you are entitled to a full refund.
If you notify us of your cancellation in writing via email less than two weeks prior to the date of the surf lesson Sligo Surf Experience reserves the right to impose cancellation charges up to 50% of the original price of the surf lesson.
If you notify us of your cancellation in writing via email less than one week prior to the date of the surf lesson Sligo Surf Experience reserves the right to impose cancellation charges up to 100% of the original price of the surf lesson.
If you cancel your surf lesson less than 48 hours before the date of your surf lesson Sligo Surf Experience no refund will be given.
Refunds due to customer cancellations during off-peak season are as follows: If you notify us of your cancellation in writing via email one week prior to the date of the surf lesson Sligo Surf Experience reserves the right to impose cancellation charges up to 50% of the original price of the surf lesson.
If you cancel your surf lesson less than one week before the date of your surf lesson Sligo Surf Experience reserves the right to impose cancellation charges up to 100% of the original price of the surf lesson. Refunds due to customer cancellations during winter season are as follows: If you notify us in writing via email one week prior to the date of the surf lesson you are entitled to a full refund.
If you cancel your surf lesson less than one week before the date of your surf lesson Sligo Surf Experience reserves the right to impose cancellation charges up to 50% of the original price of the surf lesson.
If you notify us of your cancellation less that 24 before the date of the surf lesson Sligo Surf Experience reserves the right to impose cancellation charges up to 100% of the original price of the surf lesson. In exceptional and extenuating circumstances we may waiver the above. i.e. In cases of bereavement, serious illness.
2.3 Medical Disclosures
If a customer advises the surf instructor prior to a lesson of a medical condition, injury or disability such that the instructor decides that it would be unsafe for the customer to participate in the activity a full refund will be offered. If the instructor becomes aware of a customer's medical condition after the lesson has commenced, such that the instructor determines it is unsafe for the customer to continue in the activity, no refund will be offered.
No refund is offered in the case of an instructor deciding a customer or customers cannot participate in a surf lesson because a customer or customers refuses to comply with our surf school policies or who refuse to comply with the instructions of the surf instructor or any Sligo Surf Experience staff. If your surf instructor refuses a place on the surf lesson from a member or members of a group booking who they have reason to believe are under the influence of alcohol or illegal drugs or in any other way incapacitated, these customers will not be entitled to a refund.
2.5 Refunds Due to Cancellation by Sligo Surf Experience
In the rare event that Sligo Surf Experience decides that sea, surf or weather conditions are unsafe prior to your surf lesson or for any other unforeseen circumstances, we reserve the right to cancel or postpone a surf lesson, even at short notice. If your surf lesson is cancelled by us before the start date we can offer you a full refund or a credit note to the value of your original surf lesson so that you can re-schedule your surf lesson for another suitable date and time.
Credit for any lessons owed can be used within two years from the date of the cancellation. Any lessons owed must be booked in advance and are subject to availability.
If sea, surf or weather conditions change drastically or become unsafe during the surf lesson, your surf lesson may be cancelled by your surf instructor at short notice. Your instructor may modify the activity and undertake activities on the shore rather than in the water, or the activity may be postponed or rescheduled for another time.
Safety is always our number one priority and your surf instructor and/or the Sligo Surf Experience manager will have the final say in all matter.
2.6 Surf/Weather Conditions
Sligo Surf Experience monitors the weather forecast closely upon booking surf lessons and in the days leading up to all surf lesson. Surf forecasts are not always accurate and a situation could arise where the conditions are deemed unsuitable or unsafe by us on the day of your surf lesson despite what the surf forecast predicts. If the waves are too big, the wind is too strong or the tides are unsuitable your surf lesson may be postponed or cancelled at short notice.
In rare unforeseen circumstances when the conditions are deemed unsafe by us prior to your lesson you will be entitled to a full refund.
Sometimes, even when conditions are deemed safe to proceed with a surf lesson conditions can change rapidly such that your surf instructor decides to cancel the surf lesson and return to the meeting point. For example, changing wind, swell, tide or unsafe sea conditions due to marine life or other hazards such as debris or pollution.
In these situations, it is not our policy to offer full refunds, however, depending on the situation and how long the surf lesson was running before cancellation, we may offer a full or partial refund or offer to reschedule your surf lesson at your convenience.
2.7 Surf Lesson Sign In/Participation Form
The activities of surfing and bodyboarding carry a degree of risk to both people and property, even if enjoyed under proper supervision by qualified instructors and experts. All surfers participating in surf lessons must sign a surf lesson sign in sheet before going to the beach to go surfing. No sign, no surf.
It is the responsibility of the individuals themselves and/or group leaders, parents, guardians or teachers to sign in on the surf lesson form. All surf lesson participants are responsible for ensuring that they are physically fit and able to participate and in good general health before, during and after the lesson. People should not participate in any surfing lesson if they are suffering from a heart condition or if they are pregnant
The surf sign in sheet is a standard waiver form. It is a release of liability and assumption of risk agreement. It states that you declare yourself or any minor participant to be physically and mentally sound and healthy.
You should listen carefully to your surf instructor's advice at all times. You must understand that it is your own responsibility to take care of your own safety in so far as is reasonable.
Sligo Surf Experience and its instructors and staff will take all possible care of customers but will not be held liable for any injury or damage to property or person that they or their child/minor participant may incur while undertaking a surf/bodyboard lesson with this surf school. There are risks involved with going in the ocean and attempting surfing such as collision with board, collision with other water users, collisions with other surf instructors and/or the seafloor, rocks or hazards, contact with marine life (seals, weaverfish et cetera) including the risk of illness or death.
Signing the form means you understanding of the foregoing risks and agree not to sue and to release from all liability and to defend, indemnify and hold harmless Sligo Surf Experience and it instructors and staff for any damage or injury arising out of the surfing activities regardless of the cause.
Signing a surf lesson form implies that permission is given for a participant's contact details to be entered on the Sligo Surf Experience data base. Your information is held in accordance with the Data Protection Act 1988 and this information will not be shared with any third parties.
2.8 Punctuality on Arrival
All participants are advised to arrive at least 15 minutes before start time. The meeting point for surf lessons is at the main car park, Shore Road, Strandhill. You should allow extra travel time to reach Strandhill Beach and find a car parking space where necessary. You are advised to park in the main car park beside the surf school meeting point. The smaller promenade car park at the beach front is often full, particularly in the summer.
Our surf lesson times allow for 15 minutes at the start of the lesson for sign in, payment (if not pre-paid), fitting of wetsuit and boots and changing. Please note, if you arrive late for your surf lesson you may not be able to join the lesson. If you are late and it is possible to still take part in the lesson then it will be for the remaining time only and you will not receive a refund in these circumstances.
The surf lesson will start without you if you arrive more than 15 minutes late and you risk missing the lesson completely. If a customer or client arrives for their surf lesson after the stated time, Sligo Surf Experience reserve the right to start the surf lesson without this individual or group without issuing a refund.
We will always try hard to accommodate customers in extenuating circumstance (i.e. vehicle problems, traffic jams, parking issues) but we need to consider the needs of other surfers, who do not wish to be kept waiting.
If you have paid for your surf lesson in full and you are too late for your surf lesson, Sligo Surf Experience will offer you credit on your surf lesson to reschedule the surf lesson at the earliest possible convenience.
If you have paid a deposit on your surf lesson and you arrive too late for your surf lesson you will lose your deposit as deposits are non-refundable.
Your personal information will not be shared with any third party and we will respect your privacy under standard GDPR procedure.
3.2 Usage of Video and Photos
Sligo Surf Experience may take photographs and/or videos of the surf session. By booking a surf lesson with Sligo Surf Experience and agreeing to Sligo Surf Experience's terms and conditions, you agree images can be used by Sligo Surf Experience for strictly promotional purposes.
3.3 Sign in sheets
The information on surf sign in sheets are kept securely on record by Sligo Surf Experience. By signing our surf lesson sign in sheets you agree to recieve communication in the form of a newsletter.
Your email address is added to our Sligo Surf Experience newsletter mailing list with our partners Groupmail. We issue a newsletter 3-4 times per year with updates and special offer. We would love to keep in touch with all our customer at home and abroad.
Our newsletter has a simple one click opt out function if you supply your email address but do not wish to receive our newsletter.
4 Important Information
The activities of surfing and bodyboarding and associated activities with our surf lessons such as travelling to and from the beach carry a degree of risk both to people and property, even if enjoyed under proper supervision by qualified instructors.
Sligo Surf Experience does not seek to limit or exclude any liability for personal injury or loss of life which may occur as a result of its own negligence or that of its employees, officers or agents, however, Sligo Surf Experience assumes no liability in respect of any personal injury, loss, damage, consequential loss or third party claims which occur through no fault of its own, its employees, officers or agents. All other liability or conditions implied by law are excluded to the fullest extent possible.
Participant will have the use of Sligo Surf Experience equipment during their lesson times only. While Sligo Surf Experience takes all reasonable measures to ensure the safety and good condition of that equipment, course members are responsible for immediately reporting any damage caused to the equipment or which becomes apparent whilst the equipment is in their possession.
Any accommodation listed on our website is purely a guide. Sligo Surf Experience does not make any claims to the standard of the accommodation, nor accepts any responsibility for problems that arise during their stay, from the accommodation listed on the website.
4.3 Theft/Lost Property
Sligo Surf Experience excepts no liability for damaged or stolen property, damage to personal luggage, property left behind at the beach or on any Sligo Surf Experience property.
These conditions form a contract between us which will be construed in accordance with Irish Law and it is agreed between us that each will submit to the jurisdiction of the Irish Courts.
4.5 Making a Complaint
All complaints concerning Sligo Surf Experience should be sent to the manager via email within seven days using firstname.lastname@example.org.
As an Irish Surfing registered surf school, we are committed to effectively, efficiently, promptly and fairly handling all complaints about our services or products.
5 Reservation of Rights
Sligo Surf Experience reserves the right to cancel or postpone a surf lesson due to weather/surf conditions or any unforeseen circumstances and will make every effort to reschedule surf lesson to another date for the benefit of the customer or client.
In the event of cancellation taking place less than 48 hours before the booking, Sligo Surf Experience reserves the right to impose cancellation charges up to the original price of the surf lesson.